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Shipping and returns
Shipping your package
Packages are usually shipped within 3-13 days after payment is received. They are usually shipped with a tracking number and delivered without a signature. Regardless of the delivery method chosen, we will send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while transport costs vary depending on the total weight of the package. We recommend consolidating all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each order. Your package is shipped at your own risk, but special attention is paid to fragile items.
The box dimensions are appropriate and your items are properly protected.
Return and claim
Any complaints regarding misprinted/damaged/defective items must be submitted within 30 days of receipt of the product to Printful. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed to be an error on our part are covered.
If you notice a problem with the products or anything else on the order, please submit a problem report to us which we will forward to Printful.
For any returns, please contact us at commercial@u-exist.com so that we can send you the address to which to send your package.